Refund policy
At Lanxter, we take great care to ensure that every product we deliver meets our highest standards of quality and craftsmanship.
Please note that, due to the nature of our products, returns, exchanges, and refunds are not applicable once an order has been placed and successfully delivered.
1. No Returns or Exchanges
All sales are final.
Due to the custom, handcrafted, or personal-use nature of our products, Lanxter does not accept returns or exchanges under any circumstances.
We strongly encourage customers to review all product details, sizing information, and descriptions carefully before completing their purchase.
2. No Refunds
Once payment has been successfully made, no refunds will be issued for any reason, including but not limited to:
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Change of mind
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Incorrect size or fit
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Personal preferences
Refunds will only be considered in rare cases where an order is cancelled by Lanxter due to stock unavailability or processing errors.
3. Damaged or Incorrect Products
In the unlikely event that you receive a damaged or incorrect product, please contact us within 24 hours of delivery at:
📧 Email: ameerudeensajitha@gmail.com
📞 Phone: 9962979114
Please include:
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Your order number
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Clear photos of the product received
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A brief description of the issue
Our team will review your request promptly and, if applicable, provide an appropriate resolution such as a replacement or store credit.
Requests submitted after 24 hours of delivery will not be eligible for review.
4. Order Cancellations
Orders placed and confirmed on our website cannot be cancelled, as processing begins immediately after the order is received.
If your order is cancelled by Lanxter (for reasons such as stock issues or order errors), you will be notified and eligible for a full refund.
5. Customer Support
We are always here to help with any questions, clarifications, or order assistance.
📞 Phone: 9962979114
📧 Email: Lanxterstudio@gmail.com
Our team will do its best to provide you with a smooth and transparent shopping experience.