Shipping policy
At Lanxter, we’re committed to delivering your orders safely and on time.
Every order is carefully packed and shipped directly from our facility to ensure the best quality reaches you.
1. Processing Time
Once your order is placed and payment is confirmed, we begin processing it within 0–2 business days.
During peak seasons or promotional periods, processing times may vary slightly.
2. Shipping Timeframe
Your order will be shipped so that you receive it within 0–7 calendar days from the date of shipment for most locations across India.
Delivery times may vary depending on your location and courier availability.
3. Delivery Scope
Our 0–7 day delivery estimate applies to major metro cities and tier-1/tier-2 locations within India.
Deliveries to remote or rural areas may take a little longer, but we’ll always keep you informed if there’s a delay.
4. Shipping Charges
Standard shipping charges apply to all orders unless otherwise stated.
Free shipping may be available on orders above a specific purchase threshold, which will be displayed during checkout.
All applicable shipping fees will be shown clearly before you confirm your order.
5. Tracking Your Order
Once your order is dispatched, you’ll receive a tracking number and a tracking link via email or SMS.
You can use this link to monitor the delivery status in real time.
6. Exceptions & Delays
While we strive to meet our estimated delivery timelines, delays may occur due to:
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Courier partner constraints
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Stock availability
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Weather conditions or natural events
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Public holidays or government restrictions
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Delivery to remote or difficult-to-access areas
If a delay beyond 7 days is anticipated, we’ll notify you via email or SMS with an updated delivery date.
7. Incorrect or Incomplete Address
Please ensure that your shipping details are complete and accurate at the time of order.
If a package is returned due to an incorrect or incomplete address, you may incur additional shipping charges for re-dispatch.
Lanxter will not be responsible for delays caused by incorrect address details provided by the customer.
8. Customer Support
If your order hasn’t arrived within 7 days of dispatch, please reach out to our support team — we’ll investigate immediately and ensure your concern is resolved.
📞 Phone: 9962979114
📧 Email: Lanxterstudio@gmail.com